Customer Service Employee

We are looking for a Customer Care employee who is competent, prepared and willing to grow. The figure, assisted by a tutor, will have the important task to support users and customers in the understanding and effective usage of Business in Cloud platform and also helping in technical problem solving. We are looking for figures to introduce in the team situated in Sardinia (Sassari/Porto Torres) that will be working from home starting part time to eventually go full time.

Tasks:

Answering phone calls from users through greenline

Customers assistance throug evolved tools (web chat, email, remote desktop, webinar etc.)

Analyze and identify new opportunities for single customer

Answer the customers requests through Ticketing system

Listen to problems and customers requests, by identifying in what environment the problem is and suggesting possible solutions

Try to directly solve the problem or relating with IT section for problem solving

Monitor sells and relate with Marketing team to optimize performances and customer's purchase experience

Request datas to immediately individuate the customer and compile report documents to support the choice in the development of new features useful for targeted customer

Requirements:

Excellent relational skills and patient attitude

Excellent listening and problem solving skills

Advanced knowledge of MS Office (Word, Excel) softwares

Competence in managing customer relations and requests for information

Ability to interact effectively on the phone

Propensity for teamwork

Previous experience with CRM or Help Desk and Ticketing softwares (preferably Hubspot)

Basic knowledge of videoconference platforms (Zoom us, Google Meets, Whereby, Hangout or others) and being available to show in video with users

Willing to learn how the platform works and acquire the terminology to support customers in the comprehension and usage of it

Excellent skills in interacting with technology

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