We are looking for a Customer Care employee who is competent, prepared and willing to grow. The figure, assisted by a tutor, will have the important task to support users and customers in the understanding and effective usage of Business<i>in</i>Cloud platform and also helping in technical problem solving. We are looking for figures to introduce in the team situated in Sardinia (Sassari/Porto Torres) that will be working from home starting part time to eventually go full time.
Answering phone calls from users through greenline
Customers assistance throug evolved tools (web chat, email, remote desktop, webinar etc.)
Analyze and identify new opportunities for single customer
Answer the customers requests through Ticketing system
Listen to problems and customers requests, by identifying in what environment the problem is and suggesting possible solutions
Try to directly solve the problem or relating with IT section for problem solving
Monitor sells and relate with Marketing team to optimize performances and customer's purchase experience
Request datas to immediately individuate the customer and compile report documents to support the choice in the development of new features useful for targeted customer
Excellent relational skills and patient attitude
Excellent listening and problem solving skills
Advanced knowledge of MS Office (Word, Excel) softwares
Competence in managing customer relations and requests for information
Ability to interact effectively on the phone
Propensity for teamwork
Previous experience with CRM or Help Desk and Ticketing softwares (preferably Hubspot)
Basic knowledge of videoconference platforms (Zoom us, Google Meets, Whereby, Hangout or others) and being available to show in video with users
Willing to learn how the platform works and acquire the terminology to support customers in the comprehension and usage of it
Excellent skills in interacting with technology